Policies

Cancellation Policy

  • 100% refund if you cancel at least 60 days before check-in.
  • 50% refund (minus the service fee) if you cancel at least 30 days before check-in.
  • No refund if you cancel less than 30 days before check-in

Damage and incidentals

You will be responsible for any damage to the rental property caused by you or your party during your stay.

House Rules

Check in after: 4:00 PM Check out before: 11:00 AM

  • Children allowed
  • Pets allowed $20 additional fee for dogs
  • No events
  • No smoking Smoking outside OK. Don’t start a fire.
  • Max guests: 8
  • Minimum age of primary renter: 25

Also note:

  • MUST SHOWER BEFORE ENTERING SPA. NO FOOD OR DRINK IN SPA AREA. Any misuse which requires a drain and refill by spa company will be $80 fee
  • ALL PETS MUST BE PRE-AUTHORIZED PRIOR TO BOOKING. Dog owners will be required to keep dogs on leash – must be house trained and have up to date shots
  • ALL TRASH MUST BE BROUGHT TO GARSTIN TRASH SITE WHEN CHECKING OUT (41970 Garstin Blvd., Big Bear Lake 92315)

Cleaning practices

  • Cleaned with disinfectant
  • Minimum 1-day vacancy between guest stays
  • Check in and check out with no person-to-person contact
  • All towels and bedding washed in hot water that’s at least 60ºC/140ºF
  • High-touch surfaces cleaned with disinfectant (like countertops, light switches, handles, and faucets)