Policies

Cancellation Policy

100% refund if you cancel at least 60 days before check-in.
50% refund (minus the service fee) if you cancel at least 30 days before check-in.
No refund if you cancel less than 30 days before check-in

Damage and incidentals

You will be responsible for any damage to the rental property caused by you or your party during your stay.

House Rules

Check in after: 4:00 PM Check out before: 11:00 AM

Children allowed
Pets allowed $20 additional fee for dogs
No events
No smoking Smoking outside OK. Don’t start a fire.
Max guests: 8
Minimum age of primary renter: 25

Also note:

MUST SHOWER BEFORE ENTERING SPA. NO FOOD OR DRINK IN SPA AREA. Any misuse which requires a drain and refill by spa company will be $80 fee
ALL PETS MUST BE PRE-AUTHORIZED PRIOR TO BOOKING. Dog owners will be required to keep dogs on leash – must be house trained and have up to date shots
ALL TRASH MUST BE BROUGHT TO GARSTIN TRASH SITE WHEN CHECKING OUT (41970 Garstin Blvd., Big Bear Lake 92315)

Cleaning practices

Cleaned with disinfectant
Minimum 1-day vacancy between guest stays
Check in and check out with no person-to-person contact
All towels and bedding washed in hot water that’s at least 60ºC/140ºF
High-touch surfaces cleaned with disinfectant (like countertops, light switches, handles, and faucets)